In this DX exclusive, Russell Simmons explains exactly why RushCard users were unable to access funds and what he plans to do to repair the damage.
By all accounts, the past month has been the worst in RushCard history, the pre-paid debit card company founded by Hip Hop pioneer, Russell Simmons. The company’s planned migration (October 12) to a new transaction processing company failed dramatically, causing a system wide outage, preventing thousands of RushCard holders from accessing their funds. Users bombarded Simmons’ social media accounts with stories of personal carnage experienced during the calamity. While Simmons did release a series of videos updating customers on the cause of the fallout throughout the week (something most financial services executives rarely, if ever are willing to do), as well as frequent statements through the RushCard website, Facebook page and Twitter account, all of that was lost in a sea of fury.
“If you go to Facebook and go to RushCard’s or Russell Simmons’ page you will see that there are a million on us suffering,” Nicole Blackshear of Dayton, Ohio told HipHopDX in an exclusive statement (October 14). “They keep lying on their Facebook page that the system is back up, and it’s not. People are being evicted, can’t get to work because they can’t get gas. People are needing milk and pampers for their children. People’s utilities have been disconnected. There is so much pain and suffering and no explanation.”