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How To Avoid Confrontations Like a Samurai Warrior (thumbnail)

Complain to Win—Not to Feel Worse

If you master the art of effective complaining, you’ll get what you want while carping less often, says Guy Winch, Ph.D…

Figure Out What Others Want

“I once attended a New Year’s Eve party,” says Kevin Dutton, Ph.D., the author of Split-Second Persuasion: The Ancient Art and New Science of Changing Minds, “and the seven-year-old son of the hostess..

Figure Out What Others Need

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